Get the App

Contact

Contact Fortress Loan and Finance LLC

Reach us by email for general support, compliance communication, and non-application assistance.

Response time

24–48 business hours

Address

2265 Lima St, Aurora, CO 80010-1334

How we can help

Fortress support handles questions about the app, disclosures, and your experience on our platform. We do not make lending decisions — those are handled solely by third-party lenders. Information you submit through the app may be shared with partner lenders and marketers as described in our Privacy Policy and Terms.

App & account questions

Navigation, onboarding, comparing offers in the app, and general how-it-works guidance.

Rates, fees & disclosures

Questions about APR ranges, repayment terms shown in the app, and how cost estimates are presented.

Privacy & compliance

Data handling, policy questions, and formal compliance or regulatory correspondence.

Loan status & funding

For approval, funding, or repayment on a specific loan — contact the lender who made the offer. We can help you understand where to find their details in the app.

Send us an email

The fastest way to reach our team. We read every message and reply within 24–48 business hours.

Email support

Tip: include your name, the email tied to your app account (if any), and a short subject line so we can route your request quickly.

Before you write

  • State whether your question is about the Fortress app or a specific lender offer.
  • Do not send full Social Security numbers or complete bank details by email.
  • For urgent loan servicing issues, use the contact information on your lender agreement.
  • Attach screenshots only if they do not contain sensitive personal data.

Good to know

We are not a lender. Fortress helps you explore offers from independent third-party lenders and may share application information with partners as described in our Privacy Policy and Terms. We cannot change APR, approve applications, or modify loan terms on a lender’s behalf.

Business hours: Support is monitored on U.S. business days. Messages received evenings or weekends are typically answered on the next business day.